Refund policy
Return & Refund Policy
Last updated: September 2026
At kaihome.co, we work with trusted international suppliers to bring you quality products. Please read this policy carefully as it reflects the nature of our dropshipping business model.
No Stock Held — Direct from Supplier All products are shipped directly from our suppliers to you. This means we do not hold physical inventory and items cannot be returned to us directly.
Shipping & Delivery Times All orders are shipped internationally and take 20-30 business days to arrive. Please account for this before placing your order.
When We Will Issue a Refund We offer a full refund or free replacement in the following cases:
- The item arrived damaged or broken
- The item is defective or does not work
- You received the wrong item
- The package was lost in transit (after 45 days from order date)
How to Request a Refund Email us at kaihome.co@gmail.com within 14 days of delivery with:
- Your order number
- Clear photos or video of the issue
- A brief description of the problem
We will respond within 2-3 business days.
We Do NOT Accept Returns/Refunds For:
- Change of mind or buyer's remorse
- Incorrect size ordered (please check size charts carefully)
- Delays due to customs or local postal services
- Items damaged due to customer misuse
Partial Refunds In some cases, we may offer a partial refund or store credit at our discretion.
Chargebacks We strongly encourage customers to contact us before filing a chargeback. We are committed to resolving all issues fairly and promptly.
Contact Us 📧 kaihome.co@gmail.com