Shipping policy

Shipping Policy

Last updated: September 2026

1. Our Shipping Model kaihome.co is a dropshipping store. All orders are fulfilled and shipped directly from our international suppliers to your doorstep. We do not ship from a local warehouse.

2. Processing Time

Orders are processed within 1-3 business days after payment confirmation
You will receive a confirmation email with your tracking number once your order has been dispatched

3. Shipping Times

Standard International Shipping: 20-30 business days
Delivery times may vary depending on your location, customs clearance, and local postal services
During peak seasons (Christmas, New Year, etc.) delivery may take slightly longer

4. Shipping Costs

We offer FREE shipping on all orders worldwide
No hidden fees at checkout

5. Tracking Your Order

A tracking number will be emailed to you once your order ships
You can use this number to track your package through our supplier's tracking system or via 17track.net

6. Customs & Import Duties

International orders may be subject to customs fees or import duties
These charges are determined by your local customs authority and are the customer's responsibility
kaihome.co is not responsible for delays caused by customs clearance

7. Lost or Delayed Packages

If your order has not arrived within 45 days of the order date, please contact us
We will investigate with our supplier and offer a replacement or full refund if the package is confirmed lost

8. Wrong Address